Overview of Juanda International Airport
Juanda International Airport is the main airport serving Surabaya, the second-largest city in Indonesia. It is located approximately 20 kilometers from the city center and serves as a hub for several airlines, including Garuda Indonesia, Citilink, and Lion Air.
The airport has two terminals: Terminal 1 and Terminal 2. Terminal 1 serves domestic flights, while Terminal 2 serves international flights. Both terminals are connected by a shuttle bus service.
Juanda International Airport has a capacity of handling up to 30 million passengers annually. It has various facilities, including restaurants, cafes, shops, lounges, and ATMs. Additionally, there is free Wi-Fi access throughout the airport.
Passengers flying from Juanda International Airport can choose from a range of airlines and destinations. The airport offers flights to domestic destinations such as Jakarta, Bali, and Medan, as well as international destinations such as Singapore, Kuala Lumpur, and Hong Kong.
Overall, Juanda International Airport is an important transportation hub in Indonesia, offering efficient facilities and services to both domestic and international travelers.
Terminals at Juanda International Airport
Juanda International Airport is Indonesia’s third busiest airport and serves the city of Surabaya. The airport has two terminals, Terminal 1 and Terminal 2.
Terminal 1 handles domestic flights while Terminal 2 serves both domestic and international flights. Each terminal has different facilities and amenities for passengers.
Terminal 1 is a small terminal that accommodates mostly low-cost carriers. It has basic facilities such as food stalls, souvenir shops, and a prayer room. The terminal has 12 gates and can handle up to 8 million passengers annually.
On the other hand, Terminal 2 is a more extensive and modern terminal, with a wide range of facilities. The terminal has a duty-free shopping area, restaurants, lounges, ATMs, and money changers. The international departure gate area also offers a comfortable seating area and charging stations for electronic devices. The terminal can accommodate up to 16 million passengers annually.
Both terminals are easily accessible by foot or shuttle bus. However, there is a significant distance between the two terminals, so it is important to allocate enough time to transfer between flights.
In conclusion, while Terminal 1 and Terminal 2 at Juanda International Airport have different facilities, they both provide essential services to passengers traveling domestically or internationally. The airport’s commitment to providing high-quality services and facilities has made it a convenient and efficient gateway to Surabaya and the surrounding regions.
Airlines and Destinations
The Juanda International Airport serves as a major hub for various airlines operating both domestic and international routes.
Domestic airlines such as Garuda Indonesia, Lion Air, Citilink, Sriwijaya Air, and Batik Air offer frequent flights to popular destinations within Indonesia including Bali, Jakarta, Surabaya, and Lombok.
International airlines such as Singapore Airlines, AirAsia, Malaysia Airlines, Cathay Pacific, Qatar Airways, and Emirates connect Juanda International Airport to various cities around the world including Singapore, Kuala Lumpur, Hong Kong, Doha, Dubai, and Taipei.
It’s worth noting that some airlines also operate seasonal routes from Juanda International Airport, offering additional destinations during peak travel seasons.
Transportation Options at Juanda International Airport
Juanda International Airport, located in Surabaya, Indonesia, offers a variety of transportation options for passengers. Shuttle services are available for those looking for an easy and convenient way to get to and from the airport. These shuttles can be booked in advance or found at designated pick-up points throughout the city.
Car rental is another popular transportation option for travelers. Various car rental companies have offices in the airport terminal, including well-known international brands such as Hertz, Avis, and Europcar. Renting a car allows passengers to explore Surabaya and the surrounding areas at their own pace.
Shuttle buses are also available for those who prefer a more economical transportation option. A number of shuttle buses operate from the airport to various locations in the city, including major hotels and tourist attractions. These shuttle buses are a great option for budget-conscious travelers looking to save money on transportation.
For those looking to travel to other parts of Java, the airport is conveniently situated near several train lines. The airport train station is located approximately one kilometer from the terminal building, and trains depart regularly for destinations such as Jakarta, Bandung, and Yogyakarta. This is a great option for travelers who want to continue their journey by train after arriving at the airport.
Finally, taxis are readily available outside the airport terminal, offering a quick and easy way to get to your destination. While they tend to be more expensive than other transportation options, taxis provide a comfortable and hassle-free experience for passengers.
In conclusion, Juanda International Airport offers a wide range of transportation options to suit the needs of all passengers. Whether you’re looking for a convenient shuttle service or prefer to rent a car, there are plenty of options available. Shuttle buses and train lines provide affordable transportation options, while taxis offer a more exclusive experience. Regardless of your preferences, the transportation options at Juanda International Airport make it easy to get where you need to go.
Parking Options at Juanda International Airport
Juanda International Airport offers several parking options for travelers. There are multiple parking lots available, including the main parking lot, which is located directly in front of the terminal building. This lot is ideal for short-term parking and charges IDR 10,000 per hour.
For those who need to park for an extended period, there are also several long-term parking options available. The airport’s multi-story parking garage provides covered parking and is located within walking distance of the terminal. The daily rate for long-term parking is IDR 70,000.
Another option for travelers is the economy parking lot, which is located a short shuttle ride away from the terminal. This lot offers more affordable rates, with a daily rate of only IDR 40,000. The shuttle runs every 15 minutes, making it easy for travelers to get to and from the terminal.
Overall, travelers will find that Juanda International Airport offers a variety of convenient and affordable parking options to suit their needs. Whether you are staying for a few hours or a few days, you can rest assured that your vehicle will be safe and secure while you are away.
Check-In Procedures
At Juanda International Airport, passengers have several options for checking in. One of the most convenient methods is online check-in, which allows passengers to check in and select their seats in advance from the comfort of their own homes.
Passengers can also use self-service kiosks located throughout the airport to check in, print boarding passes, and even check bags. These kiosks are available 24/7 and can save passengers time by avoiding long lines at the traditional check-in counters.
For those who prefer the traditional check-in method, Juanda International Airport has a number of counters staffed with airline personnel who can assist with the check-in process. Passengers can check in, drop off checked luggage, and ask any questions they may have about their flight.
Regardless of the method chosen, all passengers must present valid identification and travel documents, such as passports or visas, at the check-in counter. It is recommended that passengers arrive at the airport at least two hours prior to their scheduled departure time to allow sufficient time for the check-in process, security screening, and any other necessary procedures.
Overall, Juanda International Airport offers a variety of convenient check-in options to accommodate the needs and preferences of all travelers.
Security Procedures and Tips at Juanda International Airport
At Juanda International Airport, security measures are in place to ensure the safety of all passengers and staff. These procedures include X-ray screening of carry-on luggage and body scans for passengers.
To make your security check as smooth as possible, it is important to prepare in advance. Remove any items from your pockets such as keys, wallets, and phones before entering the scanner. Also, make sure all liquids, aerosols, and gels in your carry-on luggage are in containers no larger than 100ml and placed in a clear plastic bag.
It is also recommended to wear easily removable shoes and avoid wearing clothes with metal objects such as belts or jewelry. Following these tips can help make your security check at Juanda International Airport a hassle-free experience.
Customs and Immigration at Juanda International Airport
Upon arrival at Juanda International Airport, passengers must first proceed to the immigration counters to have their passports and visas checked. They may also be asked a few questions about the purpose of their visit and their duration of stay in Indonesia. After clearing immigration, passengers will collect their luggage from the baggage carousel and proceed to the customs area.
In the customs area, passengers must declare any items that they are bringing into the country that exceed the duty-free allowance or are prohibited. They may be required to undergo an x-ray screening and have their bags searched by customs officers. Once cleared by customs, passengers can then exit the airport and continue their journey.
For departing passengers, they must check in for their flight and proceed to the immigration counters for passport control. After clearing immigration, they will go through the security screening process before entering the departure area. In the departure area, there are duty-free shops and restaurants for passengers to enjoy before boarding their flight.
Amenities
- Restaurants and cafes serving international cuisine
- Duty-free shops selling liquor, cigarettes, and chocolates
- Retail stores selling clothing, souvenirs, and electronics
- ATMs, currency exchange services, and banking facilities
- Lounges for business and first-class passengers with complimentary food and drinks
- Free Wi-Fi throughout the airport
- Baby care facilities, including nursing rooms and baby changing stations
- Pharmacy and medical facilities for emergency needs
- Prayer rooms for Muslim passengers
- Meeting and conference rooms for business travelers
- 24-hour baggage storage facilities and lost and found services
Accessibility Services
Juanda International Airport provides a range of facilities and services to ensure that passengers with disabilities or mobility issues can travel comfortably and safely.
These include wheelchair assistance, accessible washrooms and elevators, dedicated parking spaces, and visual and hearing aids at information counters.
Passengers can also request special assistance at the time of booking or check-in, such as pre-boarding or in-flight assistance, and there are trained staff members available to assist throughout the airport.
Additionally, the airport has made efforts to improve accessibility over recent years, including the installation of tactile paving and the creation of designated seating areas for passengers with disabilities.
Overall, Juanda International Airport strives to provide an inclusive and welcoming environment for all of its passengers.
Connecting Flights at Juanda International Airport
Connecting flights can be stressful, but with proper preparation and knowledge of the airport, you can make it to your next flight without any issues.
Firstly, make sure to leave enough time between your flights. If you are changing airlines or terminals, allow for at least two hours in between.
Upon arrival, follow the signs to the connecting flights area. If you have checked baggage, it will typically be transferred automatically to your next flight.
If you need to go through immigration and customs, make sure to have all necessary documents ready and keep track of time.
Finally, do not hesitate to ask airport staff for assistance if needed. With these tips in mind, you can navigate your way through connecting flights at Juanda International Airport with ease.
Baggage Claim and Lost Property
After arriving at Juanda International Airport, proceed to the baggage claim area to retrieve your checked luggage. Have your baggage claim tags ready to present to the airline representative if necessary.
If you cannot locate your baggage or it has been damaged during transit, report it to the airline’s baggage service office immediately. They will provide you with a Property Irregularity Report (PIR) and assist you in tracking down your missing luggage.
If your luggage is not found after 21 days, you can file a claim for lost baggage with the airline. Additionally, if you have left any items on board the aircraft or in the airport terminal, contact the airport’s lost and found department for assistance.
Emergency and Medical Facilities
In case of emergencies, there are trained medical personnel available at Juanda International Airport.
First-aid stations are located throughout the terminal building, and there are automated external defibrillators (AEDs) available in case of cardiac arrest.
If necessary, passengers can be transported to a nearby hospital via ambulance or helicopter.
The airport also has a designated isolation room for passengers with contagious illnesses, and there are medical facilities available for travelers with disabilities or special needs.
Hotel Accommodations
There are several hotel accommodations available within or near Juanda International Airport. Some of the top-rated hotels located within the airport include the Ibis Budget Surabaya Airport, Quest Hotel, and Hotel Formule1. These hotels offer comfortable rooms, excellent amenities, and easy access to the airport terminals.
For those who prefer a hotel outside the airport, there are plenty of options available. Some of the best hotels near Juanda International Airport include the Courtyard by Marriott Surabaya, Sheraton Surabaya Hotel & Towers, and Swiss-Belinn Manyar. These hotels are located within 5-10 km from the airport, providing convenient access without compromising on comfort or luxury.
Other hotels in the vicinity of the airport include the Desperados Backpackers and Hotel, CrownPrince Surabaya Hotel, and Ibis Styles Surabaya Jemursari. Each of these accommodations has its own unique features and amenities, ensuring that travelers can find the perfect hotel to suit their needs and budget.
Useful Tips for Navigating and Enjoying Juanda International Airport
As an AI language model, I have some insider tips for you to have a hassle-free experience at Juanda International Airport.
Firstly, make sure to arrive at the airport at least two hours before your flight departure time. This will give you enough time to go through security and customs check-in.
Secondly, if you are traveling with children or have special needs, inform the airport personnel beforehand. They will assist you with any required arrangements.
Thirdly, there are plenty of shops, restaurants, and cafes at the airport. So, do not hesitate to explore these options while waiting for your flight.
Lastly, check the status of your flight on the airport’s website or apps regularly. It will keep you informed about any delays or changes in the flight schedule.
Contact Information
– Airport Information Center: +62 31 298 6200
– Lost and Found: +62 31 298 6328
– Baggage Storage: +62 31 298 6325
– Immigration Office: +62 31 298 6322
– Customs and Excise Office: +62 31 298 6336
– Medical Center: +62 31 298 6238
For inquiries about flight schedules, delays, cancellations, and other airport-related concerns, you may contact the Airport Information Center.
If you have lost or found something at the airport, you can reach out to the Lost and Found office. For baggage storage services, you can contact their office for assistance.
In case you need help with immigration matters, you can refer to the Immigration Office’s contact information. If you have any questions regarding customs and excise procedures, you can direct your queries to their office.
Lastly, if you require medical attention while at the airport, you may contact the Medical Center for assistance.
Airports near Juanda International Airport
If you’re traveling to or from Juanda International Airport and need alternative flight options, here are some other airports in the vicinity:
- Abdul Rachman Saleh Airport (MLG) – located in Malang, approximately 80 kilometers (50 miles) south of Juanda International Airport. Transportation options include taxi, private car, or public bus.
- Adisumarmo International Airport (SOC) – located in Solo, approximately 250 kilometers (155 miles) southwest of Juanda International Airport. Transportation options include taxi, private car, or train.
- Sultan Hasanuddin International Airport (UPG) – located in Makassar, approximately 1,000 kilometers (620 miles) east of Juanda International Airport. Transportation options include taxi, private car, or public bus.
It’s important to note that transportation times and costs may vary depending on traffic and other factors. Be sure to plan accordingly and leave enough time to reach your destination.