Overview of Kualanamu International Airport
Kualanamu International Airport is located in Deli Serdang, North Sumatra, Indonesia. It serves the city of Medan and surrounding areas. The airport was opened in 2013, replacing the old Polonia International Airport.
It is one of the busiest airports in Indonesia, with over 9 million passengers using the airport annually. The airport has a single runway and two passenger terminals – Terminal 1 for domestic flights and Terminal 2 for international flights.
Kualanamu International Airport is known for its modern facilities and efficient operations. It has won several awards, including the World’s Best Airport by Size and Region for Asia-Pacific in 2020, according to the Airports Council International (ACI).
There are several airlines that operate at Kualanamu International Airport, including Garuda Indonesia, Lion Air, AirAsia, Citilink, and Sriwijaya Air. The airport is also a hub for several airlines, including Batik Air and Wings Air.
Overall, Kualanamu International Airport provides a comfortable and convenient travel experience for both domestic and international travelers. Its modern facilities, efficient operations, and numerous flight options make it a popular choice for those visiting Medan and the surrounding areas.
Terminals at Kualanamu International Airport
Kualanamu International Airport is one of the busiest airports in Indonesia, located in Deli Serdang, North Sumatra. It serves as a hub for domestic and international flights, connecting people from all over the world. The airport has two main terminals, Terminal 1 and Terminal 2, totaling an area of 134,000 square meters.
Terminal 1 mainly handles domestic flights, while Terminal 2 is dedicated to international flights. Terminal 1 has three floors, with the first floor serving as the arrival area, the second floor as the departure area, and the third floor as the VIP lounge. The terminal is equipped with various facilities, including restaurants, cafes, shops, ATMs, money changers, and prayer rooms for Muslim passengers.
On the other hand, Terminal 2 is a modern and spacious building with four floors, housing various facilities and services to cater to the needs of international travelers. The first floor serves as the arrival area, the second floor as the check-in area, and the third floor as the departure area. The fourth floor is home to the business class lounge, which is equipped with comfortable seating, Wi-Fi, and other amenities.
Both terminals are connected by a sky bridge, making it easy for passengers to transfer between domestic and international flights. The airport also offers free shuttle buses to transport passengers between terminals. In addition, the airport provides various services, such as luggage storage, rental cars, wheelchair assistance, and medical services.
Overall, Kualanamu International Airport’s two terminals offer a seamless and comfortable travel experience for domestic and international passengers. With its modern facilities, excellent services, and convenient location, the airport is recognized as one of the best airports in Indonesia.
Airlines and Destinations
– Garuda Indonesia: Jakarta, Denpasar/Bali, Medan, Batam, Pekanbaru, Padang, Surabaya, Bandung, Yogyakarta, Kuala Lumpur, Singapore, Bangkok
– Lion Air: Jakarta, Denpasar/Bali, Medan, Pekanbaru, Batam, Surabaya, Balikpapan, Pontianak, Makassar, Banjarmasin, Palu
– AirAsia: Kuala Lumpur, Johor Bahru, Penang, Jakarta, Denpasar/Bali, Medan, Bandung, Surabaya
– Citilink: Jakarta, Batam, Medan, Pekanbaru, Palembang, Bandung, Yogyakarta, Surabaya, Bali
– Sriwijaya Air: Jakarta, Malang, Palembang, Pekanbaru, Batam, Medan, Lampung, Balikpapan, Yogyakarta
– Batik Air: Jakarta, Denpasar/Bali, Medan, Pekanbaru, Palembang, Jambi, Pontianak, Balikpapan, Surabaya
Seasonal changes may occur for certain routes, especially during peak holiday seasons.
Transportation Options at Kualanamu International Airport
Kualanamu International Airport is the main airport serving the city of Medan and the surrounding North Sumatra region of Indonesia. It is located approximately 39 kilometers from the city center and offers a variety of transportation options for travelers to choose from.
One of the most popular transportation options at Kualanamu International Airport is the shuttle service. There are several shuttle companies operating at the airport, providing passengers with the convenience of direct transfers to their destination. These services operate on predetermined routes and schedules, making it easy for travelers to plan their journeys.
Car rental is another popular transportation option at Kualanamu International Airport. A variety of car rental companies operate at the airport, offering travelers the flexibility to explore the region at their own pace. Car rental prices can vary depending on the type of vehicle chosen, but there are often discounts available for longer rental periods.
For those looking for an economical way to travel, the shuttle bus is an ideal option. The shuttle bus runs at regular intervals between the airport and the city center, making stops along the way to pick up and drop off passengers. This is a great way to save money while still enjoying the convenience of a direct transfer.
Train lines also run directly from Kualanamu International Airport to the city center. The rail system is efficient and reliable, providing passengers with comfortable and affordable transportation. The train journey takes approximately 45 minutes and arrives at the Medan train station, where passengers can continue on their journey by foot or taxi.
In addition to these transportation options, there are also a number of taxis available outside the airport terminal. These taxis can take passengers to any destination within the Medan area, offering flexibility and convenience for travelers.
Overall, Kualanamu International Airport offers a variety of transportation options to suit every traveler’s needs. Whether you prefer the convenience of a shuttle service, the freedom of car rental, or the affordability of a shuttle bus or train, there is something for everyone at this busy Indonesian airport.
Parking Options at Kualanamu International Airport
Kualanamu International Airport offers several parking options for travelers. The airport has both indoor and outdoor parking lots, with a total of 3,500 parking spots available. The indoor parking lot is located near the terminal building, making it convenient for travelers who want easy access to the airport.
The outdoor parking lot is located further from the terminal building, but still within walking distance. If you’re looking for a cheaper parking option, the outdoor lot is a good choice. There is also a valet parking service available if you prefer not to park your car yourself.
For short-term parking, the airport offers an hourly rate of Rp 5,000 per hour for outdoor parking and Rp 7,000 per hour for indoor parking. For long-term parking, the daily rate is Rp 25,000 for outdoor parking and Rp 30,000 for indoor parking. If you plan to leave your car at the airport for more than a week, there is a weekly rate of Rp 125,000 for outdoor parking and Rp 150,000 for indoor parking.
Overall, there are plenty of parking options at Kualanamu International Airport that are reasonably priced and convenient for travelers. Whether you’re traveling for a short trip or a long vacation, you can rest assured that your car is in a safe and secure parking spot at the airport.
Check-In Procedures at Kualanamu International Airport
At Kualanamu International Airport, passengers have several options for check-in before their flight.
One option is online check-in, which can be done from the comfort of your home or office.
Passengers can check-in online up to 24 hours before their scheduled departure time.
Once checked in, travelers can print their boarding pass or have it sent to their mobile device.
Another option is self-service check-in kiosks, which are available at the airport.
These kiosks allow passengers to check-in for their flight and print their boarding pass.
This process can save time and reduce the need to wait in long lines to speak with a check-in agent.
Passengers can also use self-service baggage drops after checking in at these kiosks.
For those who prefer a traditional check-in method, there are check-in counters staffed by airline agents.
These counters are located throughout the terminal and passengers can check-in for their flight, drop off their baggage, and receive their boarding pass.
Passengers who need assistance or have special requests can speak with the airline agent at these counters.
Regardless of the method chosen, passengers should plan to arrive at the airport with ample time to complete the check-in process and proceed through security.
It is recommended that passengers arrive at least two hours prior to their scheduled departure time to avoid any potential delays or issues.
Security Procedures and Tips at Kualanamu International Airport
At Kualanamu International Airport, there are several security procedures in place to ensure the safety of passengers. Before entering the terminal, passengers must pass through a security checkpoint where they will be screened with a metal detector and their belongings will be scanned.
It is important to arrive at the airport early to allow enough time for the security check. Be prepared to remove your shoes, belt, jacket, and any metal objects before going through the metal detector. Liquids are also restricted to 100ml or less and must be placed in a clear plastic bag.
To avoid delays, pack your carry-on baggage in an organized manner, keep all necessary documents easily accessible, and follow the instructions of airport security personnel. By following these tips, you can breeze through the security checkpoint and have a stress-free travel experience.
Customs and Immigration Process at Kualanamu International Airport
When arriving at Kualanamu International Airport, passengers will first go through immigration where they will present their passport and visa (if applicable). After clearing immigration, passengers will then proceed to the baggage claim area where they can collect their checked luggage.
Once passengers have collected their luggage, they will proceed to customs where they will be subject to inspection. It is important to note that Indonesia has strict laws regarding the import of certain items such as drugs, weapons, and pornography.
For departing passengers, the process is similar. Passengers will first check in their luggage and then proceed to immigration where their passport will be checked. After clearing immigration, passengers can shop and dine in the airport before proceeding to their gate.
Before boarding their flight, all passengers will go through a security screening process where they will need to remove any metal objects from their person and place them in a bin for scanning. Once through security, passengers can proceed to their gate and board their flight.
Amenities
- Restaurants, cafes and bars
- Duty-free shops and retail stores
- ATMs and currency exchange services
- Child play areas and nurseries
- Luggage storage facilities
- Free Wi-Fi access throughout the airport
- Prayer rooms for Muslim travellers
- Smoking rooms and lounges
- Medical facilities and pharmacies
Accessibility Services
Kualanamu International Airport offers a wide range of facilities and services to ensure that passengers with disabilities or mobility issues have a smooth and comfortable travel experience.
There are accessible restrooms, elevators, and ramps throughout the airport to make traveling easier for those with mobility impairments.
For visually impaired passengers, there are Braille signage and tactile flooring installed in various areas of the airport.
Passengers who require special assistance can request wheelchair service or other assistance from the airport’s customer service center.
Overall, Kualanamu International Airport strives to provide a welcoming and inclusive travel experience for all passengers.
Connecting Flights at Kualanamu International Airport
When connecting flights at Kualanamu International Airport, it is important to plan ahead. Check your itinerary and make note of the gate number for your connecting flight.
If you have a tight connection, consider requesting wheelchair assistance to speed up the process. It is also important to be aware of the time it takes to get from one gate to another – the airport is quite large and it may take some time to walk from one end to the other.
When you arrive at the airport, follow the signs to the transfer desk and check in for your connecting flight. If you have already checked in online, you can go straight to the gate.
Be sure to pay attention to the boarding announcements and remain near your gate in case of any last-minute changes. If you are unsure where to go, don’t be afraid to ask an airport staff member or look for airport maps and information screens.
Overall, the key to catching a connecting flight at Kualanamu International Airport is to plan ahead, stay organized and be prepared to move quickly if necessary.
Baggage Claim and Lost Property
Upon arrival at Kualanamu International Airport, passengers should proceed to the baggage claim area located in the arrivals hall. Baggage will be delivered on the conveyor belts designated for each flight. Passengers are advised to check the tag on their luggage to ensure they are collecting the correct bag.
In the event that a passenger’s luggage is lost or damaged, they should immediately report the issue to the airline’s baggage service desk located in the baggage claim area. The staff will then assist in filing a report and providing the necessary information to track the luggage.
If a passenger discovers that they have left an item on the plane, they should contact the airline’s lost and found office located in the airport’s departures hall. The office will assist in searching for the lost item and provide further instructions on how to retrieve it.
Overall, Kualanamu International Airport strives to provide efficient and timely baggage claim services while ensuring the safety and security of all passengers’ belongings.
Emergency and Medical Facilities
In case of an emergency, Kualanamu International Airport has a medical center on site that is open 24/7. The medical center is equipped with modern medical facilities and staffed by highly trained medical professionals.
If necessary, the medical center can provide basic first aid or transfer passengers to the nearest hospital. In addition to the medical center, there are also multiple Automated External Defibrillators (AEDs) located throughout the airport in case of cardiac emergencies.
Overall, Kualanamu International Airport takes passenger safety seriously and has measures in place to ensure that any emergency medical needs are promptly addressed.
Hotel Accommodations
There are numerous hotel accommodations available within or near Kualanamu International Airport.
Here is a list of minimum 5 hotels near the airport with distance from the airport:
- Aryaduta Medan – 4 km from the airport
- Novotel Medan – 5 km from the airport
- Grand Aston City Hall Hotel & Serviced Residences – 7 km from the airport
- Holiday Inn & Suites Medan – 8 km from the airport
- JW Marriott Hotel Medan – 9 km from the airport
Useful Tips:
If you’re travelling through Kualanamu International Airport, here are some insider tips to help you navigate and enjoy your experience.
Firstly, download the airport’s mobile app to stay updated with real-time flight information and find your way around the airport easily.
Secondly, make sure to grab a map of the airport at the information desk or download it from the airport’s website to familiarize yourself with the layout.
Thirdly, take advantage of the duty-free shops and restaurants available in the airport while waiting for your flight.
Finally, consider booking a lounge access pass to enjoy comfortable seating, free Wi-Fi, and refreshments while waiting for your flight.
Contact Information
General Inquiries: +62 61-8001-1212
Baggage Services: +62 61-8001-1313
Lost and Found: +62 61-8001-1414
Medical Emergencies: +62 61-8001-1515
Airport Police: +62 61-8001-1616
Customs: +62 61-8001-1717
Immigration: +62 61-8001-1818
Airport Information Center: +62 61-8001-1919
Flight Information: +62 61-8001-2020
Airports Near Kualanamu International Airport
There are several airports in the vicinity of Kualanamu International Airport that travelers can consider as an alternative for their flights. Here are some options along with their approximate distance from the Kualanamu International Airport and transportation options available:
1. Silangit International Airport: Located approximately 160 km from Kualanamu International Airport, Silangit International Airport offers domestic flights to destinations such as Jakarta, Medan, and Batam. Travelers can take a taxi or rent a car to reach the airport.
2. Sultan Syarif Kasim II International Airport: Located approximately 420 km from Kualanamu International Airport, this airport serves the city of Pekanbaru and offers domestic and international flights to destinations such as Kuala Lumpur and Singapore. Travelers can take a taxi, shuttle bus, or rent a car to reach the airport.
3. Soekarno-Hatta International Airport: Located approximately 1,580 km from Kualanamu International Airport, this is Indonesia’s busiest airport and offers domestic and international flights to various destinations. Travelers can take a taxi, shuttle bus, or train to reach the airport.
While Kualanamu International Airport may offer the most convenient options for travelers, these alternative airports could be useful for those with layovers or connecting flights.